Maybe you're following up on a customer service issue and want to make sure the problem was solved.
Or, you might be checking in with a colleague to see if they resolved a issue they were having. Whatever the reason, canned responses like this can be a helpful way to stay organized and ensure that everyone is on the same page.
“Operator’s name” here (in spirit—this is an automated message)! We wanted to check in to see if your issue was resolved. If it is, that’s great news and we’ll mark this case as resolved in the next few days. If you’re still facing an issue, you can reply back to this email within the next 48 hours to keep the case open. Don’t worry if you need us again, Company Support is available with live chat Monday-Friday from 7am-4pm PT (10am-7pm ET). Your reference number is: XXXX Thank you,